In this On Par Podcast, Greg Sharp chats with James Davis (CSO, TSP Advisory) on the modern MSP: mixed billing, contract maturity, avoiding handshake risks, and building sustainable growth beyond the “average” MSP model.
In this episode of the On Par Podcast, Greg Sharp speaks with James Davis, Chief Strategy Officer at TSP Advisory, about the realities of the modern MSP.
James shares why the industry must move beyond rigid, one-size-fits-all service models and embrace a portfolio approach: hourly, retainers, fixed projects, and recurring revenue. He warns against relying on handshake agreements and outdated contracts, explains how contract maturity can reset client relationships, and challenges MSPs not to copy the market — because the “average” MSP isn’t doing well.
It’s a candid, practical conversation about billing, risk, growth, and how to build a sustainable MSP business in 2025 and beyond.
This podcast is hosted by ZenCast.fm
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